At Luvacase, Your Satisfaction Matters

We stand by the quality of our personalized products and want you to love your Luvacase purchase. Please review our return policy below:

Custom Product Policy

Due to the personalized nature of our products, returns or exchanges are only accepted under the following circumstances:

• The product arrives damaged or defective.
• There is a manufacturing error that deviates from the approved design.

Steps to Request a Return or Exchange

Contact our customer support team within 7 days of receiving your order at info@luvacase.com with the following information:

1. Order number
   • Order number
   • Detailed description of the issue
   • Photos of the product showing the defect or damage
2. Once your request is reviewed and approved, we will provide instructions for returning the item.
3. Upon receiving the returned item, we will either remake your product or issue a refund, depending on your preference.

Important Notes

• Original shipping fees are non-refundable unless the return is due to an error on our part.
• Returns must be shipped in their original packaging to prevent further damage.

Non-Returnable Items

• Products with design errors made by the customer (e.g., incorrect image upload, typos, or low-resolution files).
• General dissatisfaction with the design after approval and production.

We’re Here to Help

If you have any concerns about your order, please reach out to us. Our team is dedicated to ensuring you have the best experience with Luvacase!